FAQs
COOKIES
WHAT’S THE BEST WAY TO STORE THE COOKIES?
OUR COOKIES ARE BEST STORED IN AN AIRTIGHT CONTAINER AT ROOM TEMPERATURE. THEY STAY FRESH FOR UP TO 4-5 DAYS. FOR LONGER STORAGE, YOU CAN FREEZE THEM FOR UP TO 3 MONTHS—JUST DEFROST AT ROOM TEMPERATURE BEFORE WARMING SLIGHTLY AND SERVING FOR THE BEST EXPERIENCE.
HOW FRESH ARE THE COOKIES?
ALL OUR COOKIES ARE FRESHLY BAKED TO ORDER USING PREMIUM INGREDIENTS. ONCE BAKED, THEY ARE CAREFULLY PACKED AND DISPATCHED WITHIN 24–48 HOURS TO ENSURE MAXIMUM FRESHNESS. YOU’LL RECEIVE THEM AT THEIR PEAK— SOFT, RICH, AND INDULGENT
ARE YOUR COOKIES SUITABLE FOR VEGETARIANS?
YES, ALL OF OUR COOKIES ARE SUITABLE FOR VEGETARIANS WE DO NOT USE ANY GELATINE OR ANIMAL FATS.
ARE YOUR COOKIES HALAL?
YES, ALL OF OUR COOKIES ARE MADE WITH HALAL-FRIENDLY INGREDIENTS. WE DO NOT USE ANY ALCOHOL, GELATINE, OR ANIMAL-DERIVED FATS IN OUR RECIPES.
DO YOU OFFER VEGAN OR GLUTEN-FREE COOKIES?
AT THE MOMENT, WE DO NOT OFFER VEGAN OR GLUTEN-FREE OPTIONS, BUT WE ARE EXPLORING THESE FOR THE FUTURE. STAY SUBSCRIBED TO OUR NEWSLETTER FOR UPDATES.
CAN I CUSTOMISE MY COOKIE BOX?
ABSOLUTELY! OUR MAKE YOUR OWN BOX OPTIONS ALLOW YOU TO SELECT YOUR FAVOURITE FLAVOURS AND BUILD YOUR PERFECT COOKIE COLLECTION.
DO YOUR COOKIES CONTAIN ARTIFICIAL COLOURS?
SOME OF OUR COOKIES MAY CONTAIN PERMITTED ARTIFICIAL FOOD COLOURINGS—FOR EXAMPLE, E129 (ALLURA RED AC) USED IN FLAVOURS LIKE RED VELVET. THIS COLOURING IS WIDELY USED AND CONSIDERED SAFE, BUT IT MAY HAVE AN EFFECT ON ACTIVITY AND ATTENTION IN CHILDREN, AS NOTED BY FOOD SAFETY AUTHORITIES.
DELIVERY
HOW LONG WILL DELIVERY TAKE?
ORDERS ARE TYPICALLY PROCESSED WITHIN 1–2 BUSINESS DAYS. STANDARD DELIVERY USUALLY TAKES 2–4 BUSINESS DAYS. YOU’LL RECEIVE TRACKING DETAILS ONCE YOUR ORDER IS DISPATCHED.
DO YOU OFFER SAME-DAY OR NEXT-DAY DELIVERY?
CURRENTLY, WE DO NOT OFFER SAME-DAY DELIVERY, BUT WE ARE WORKING ON EXPANDING OUR DELIVERY OPTIONS IN SELECT AREAS.. ONCE YOU’VE PLACED YOUR ORDER YOU SHOULD RECEIVE IT IN 2-4 BUSINESS DAYS..
WHERE DO YOU DELIVER TO?
WE AIM TO DELIVER ALL ACROSS THE UK.
WHOLESALE/ CORPORATE EVENTS
DO YOU CATER FOR EVENTS, PARTIES OR CORPORATE ORDERS?
YES, WE DO! WHETHER IT’S A WEDDING OR BRAND EVENT—WE’D LOVE TO BE PART OF YOUR CELEBRATION. PLEASE VISIT OUR CONTACT PAGE.
DO YOU OFFER BULK OR WHOLESALE ORDERS?
WE DO OFFER WHOLESALE AND LARGE VOLUME ORDERS FOR RETAILERS AND CAFÉS. GET IN TOUCH WITH US THROUGH THE CONTACT PAGE.